HSSUK utilizes a comprehensive suite of IT systems to engage its members online. These systems comprise web applications, mobile applications, and various server-based backend components. iGuru has developed these systems from scratch and retains full responsibility for enhancements, ongoing support, and maintenance.
• Member Base: The system currently serves 6,000+ members, with an annual growth rate of approximately 200 new members.
• Security & Compliance: The system strictly adheres to GDPR guidelines, employing rigorous data encryption and security protocols to prevent unauthorized access.
• Partnership: The contract has been ongoing since 2020, reflecting a long-term strategic technology partnership.
Client Name
MYHSS
Industry
Non-Profit / NGO
Country
United Kingdom
The development and maintenance of the MyHSS platform involved navigating significant technical complexities. Below outlines the key challenges encountered and the corresponding solutions implemented.
Complex Privileges & Access Control
The users/members of MyHSS have a very complex structure of accesses, privileges, and viewing/editing rights for every module, every feature, and sometimes even actions on specific features. This makes the system quite complex to first understand and then implement.
Event Management Module Complexitys
MyHSS needed a robust module to manage events, including creation, registration, payments, reminders, and check-in/out for participants. Events could be paid or free, targeted to specific groups, the public, a geographical location, or selected users. This module presented a high level of logical complexity and is crucial for system usage.
Scalability Issues
As the member base grew to over 6,000 users, the legacy infrastructure struggled to handle increased load and concurrent user activities efficiently.
Email Queue Implementation
The system required a robust email delivery mechanism to handle mass communications, event reminders, and notifications to thousands of members without latency or server blocking.
Mobile Application Stability
The mobile applications were experiencing sporadic crashes, which negatively affected user experience and overall member engagement.
iOS Production Environment Login
Users were unable to log in to the production environment on the iOS platform, despite the staging environment functioning correctly, creating a critical access blocker.
Our team designed a scalable, real-time data processing solution for the Jarlon Model, focusing on optimizing the odds ingestion, model execution, and data delivery layers. Below are the key components of the solution
Special Privileges Module
iGuru implemented a dedicated special privileges module designed to handle multi-pronged accesses and privileges at every level of the system. This solution effectively manages complex role-based access control across modules, features, and individual actions, ensuring granular security.
Comprehensive Event Management System
With a detailed understanding of requirements and thoughtful implementation, this module has become one of the most utilized features. The solution handles event creation, registration workflows, payment processing, automated reminders, and participant check-in/out with flexible targeting options.
Azure Cloud Infrastructure
Leveraged Azure's scalable cloud infrastructure to ensure the system can handle the growing user base and concurrent activities. Implementation included load balancing and performance optimization strategies.
Advanced Data Validation System
We implemented comprehensive validation protocols to ensure data consistency between the Jarlon Model and provider feeds. The system includes automated checks and balances to maintain odds accuracy and prevent display of erroneous data.
Redis-Based Queue System
Implemented a Redis queue management system for email sending operations. This ensures reliable, asynchronous delivery of mass communications and prevents email server overload during peak usage.
Mobile App Optimization
Conducted thorough debugging and optimization of the mobile applications. Implemented comprehensive crash reporting and monitoring systems to proactively identify and resolve stability issues.
iOS Authentication Fix
Identified and resolved environment-specific configuration issues within the iOS production build. This ensured seamless authentication and access consistency across all deployment environments.
Our long-term engagement with HSSUK has delivered measurable improvements in platform stability, scalability, and member experience. By modernising infrastructure, optimising performance, and strengthening security, iGuru enabled MyHSS to scale confidently while supporting critical community engagement features.
Improvement in platform performance through caching, queue optimisation, and infrastructure tuning
GDPR-compliant data handling with strong encryption and access-control enforcement
With consistent year-on-year growth and high concurrent usage during events
Maintained across web and mobile platforms, including peak event and notification periods
This case study highlights iGuru’s capability to build and sustain a secure, scalable, and feature-rich membership platform for a growing community organisation like HSSUK. Since 2020, we have owned the complete MyHSS ecosystem—web, mobile, and backend—successfully handling complex access control, high-usage event management, large-scale communications, and mobile stability while maintaining GDPR compliance and high availability. The platform now reliably supports over 6,000 members and continues to scale smoothly, reinforcing iGuru’s strength as a long-term technology partner for mission-critical, community-driven digital systems.
Learn how we worked with clients to overcome their challenges and created the best solutions and experiences in these case studies.
